What is social marketing?

This is one of the most common questions we get asked.

Social marketing uses principles from commercial marketing and the social sciences to change people’s behaviour for the social good – to benefit both individuals and wider society.

 

Think about some of the biggest challenges that face the world today: health issues like obesity, or environmental problems like climate change. These issues are often caused by human behaviour, and so can only be tackled if people change their lifestyles and habits.

To give an idea of what is involved, here are eight features of social marketing, which our friends at the NSMC developed from Alan Andreasan’s six point criteria:

 

1. Behaviour

Social marketing involves trying to change people’s actual behaviour – not just their attitudes or awareness.

2. Customer orientation

As social marketers, we must stand in the shoes of the people whose behaviour we are trying to change.  We need to understand their lives and their behaviours from their perspective, not based on what we might think or experience.

3. Theory

We use behavioural theories to help us understand behaviour and to inform the interventions that we develop.

4. Insight

We conduct research into the behaviours of the people we are interested in to develop actionable insights that inform the development of interventions to change their behaviour.

5. Exchange

Changing behaviour usually involves people giving something up (costs) to gain something else (benefits). We need to understand how people perceive rewards, benefits, costs and barriers associated with both desired and problem behaviours. We can then consider what might be done to incentivise the desired behaviour and disincentivise the problem behaviour.

6. Competition

In designing behaviour change interventions, we need to consider what else competes for our audience’s time, attention, and their tendency to behave in a certain way.

7. Segmentation

Not everyone is the same, so a ‘one size fits all’ approach is rarely best. Good customer insight allows us to identify audience segments, grouping together people with common characteristics, and to tailor interventions accordingly.

8. Methods mix

Social marketing – like commercial marketing – involves using all of the Marketing Mix i.e. the ‘7Ps’: Product, Price, Place, Promotion, Process, Physical Evidence and People. It’s about much more than just raising awareness.

From experience, we know that changing behaviour is challenging. We choose from a range of tools and frameworks to help the process, – dependent on each brief. For example, we find MINDSPACE, The Behaviour Change Wheel, and the Behavioural Insight Team’s ‘EAST’ Framework all useful when thinking about encouraging behaviour change.

 

What social marketing is not

Social marketing shouldn’t be confused with social media marketing, for example using Facebook and Twitter. Social media is simply a tool or channel that is sometimes used within social marketing.

 

Social marketing examples

Want to learn more about social marketing and behaviour change? You can find examples of our previous projects in our case studies section.