Making Every Contact Count in Camden & Islington

London Boroughs of Camden and Islington

Since 2015, we have run the Camden and Islington Making Every Contact Count training programme to harness the staff and volunteers working in their communities, using their day-to-day conversations to support residents’ health and wellbeing.

In this time we have delivered our Royal Society of Public Health (RSPH) accredited range of MECC training courses to 4,000+ staff and volunteers including 2,500+ local authority staff, 700+ voluntary sector staff and volunteers, 500+ NHS and healthcare workers, 200+ police officers; and over 100 academic staff from various schools and universities.

To support this large training programme we provide a dedicated website platform for both boroughs to publicise courses, manage bookings, and allow participants to access course material and completion certificates.

Programme evaluation from the beginning has consistently shown that the training increases participants’ confidence in having conversations with the public about their health and wellbeing, and signposting them to local services for further support. The feedback also shows that our trainers are rated very highly and over 95% of trainees would recommend the training to others.

"It was a very useful session and gave good advice about how to have better conversations. I will definitely try to use the approaches covered when engaging with residents."

Training Participant, Camden